Lectric’s commitment to ensure customer satisfaction is AMAZING! I have had a few issues with the bike I purchased the XP4 750. Even though I've had these issues lectric just stays right there with me until it's right! I am so grateful for their superior customer service and their COMMITMENT to make they're customers happy. I'm truly shocked how they stick with you until the issue is resolved in a way that pleases their customers. They have made me a TRUE FAN of lectric e bikes! A Solid company. Chad M!